At mOB sMART cURRENCY, we are committed to providing quality support to help our customers maximize the benefits of our currency conversion plugin. This Support Policy defines the scope of assistance available to registered customers, setting clear expectations on response times, included services, and limitations.
1. Eligibility for Support
Support is provided exclusively to registered customers with an active subscription to mOB sMART cURRENCY. If you are a registered customer, you can submit support tickets via our official Support Page after logging in.
2. Scope of Support
Our support team is here to assist with the following:
- Installation Guidance: Support for setting up and configuring the mOB sMART cURRENCY plugin on your website.
- Bug Resolution: Assistance with identifying and resolving bugs to maintain optimal functionality.
- General Problem-Solving: Help with issues related to plugin features as explained on our Product Documentation Page.
3. Response Times
We aim to respond to all support tickets within 1-2 business days. Response times may vary based on the complexity of the issue and the volume of requests. We appreciate your patience as we work to resolve your concerns promptly and thoroughly.
4. Exclusions from Support
To maintain focused and effective support, our services do not include:
- Third-Party Plugin Support: Troubleshooting or fixing issues related to third-party plugins not included with mOB sMART cURRENCY.
- Plugin Integrations and Customization: Assistance with integrating third-party plugins or modifying mOB sMART cURRENCY to work with other plugins or themes.
- WordPress General Support: For general WordPress inquiries, please refer to the WordPress Support Forums.
- Feature Expansion and Customization: We do not add new features or make customizations to the plugin on individual request. For feature requests, please contact us, and we’ll consider them for future releases.
5. Submitting a Support Ticket
When submitting a ticket, please include the following:
- Your order number or subscription ID
- A clear description of the issue
- Any relevant screenshots or error messages
Tickets without sufficient information may be delayed, so we encourage providing as many details as possible.
6. Modifications and Customizations
mOB sMART cURRENCY is designed for seamless currency conversion within a predefined feature set. Modifications or customizations are not covered by support and are undertaken at the customer’s own risk. Unsupported changes can interfere with plugin functionality and may affect future updates.
Changes to This Support Policy
We may update this Support Policy periodically. Any changes will be posted here, and it is recommended that customers review this policy from time to time to stay informed about our support practices.
Thank you for choosing mOB sMART cURRENCY. We’re dedicated to supporting your experience with our plugin and appreciate your understanding of our Support Policy.
